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Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail mail@g-do.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

The goods were purchased in the last 30 days
The goods are in the original packaging

The following goods cannot be returned:

The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

G-Do Att. T Gibbons, Parcel Locker 1028991054, 7 Orient St, Batemans Bay, NSW, 2536, Australia

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail mail@g-do.com

Returns & Refund Policy continued...

Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law (if you are a consumer) and other relevant laws. If you are a consumer under Australian Consumer Law.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products including Blog accesses

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mail@g-do.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@g-do.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your

Please Note:

You do not have a right to return a product if you:

Changed your mind and no longer want the product

Ordered the wrong product

Found the product cheaper elsewhere

Found a better product elsewhere

Were aware of the relevant fault before buying the product (such as if the fault was written on the product's tag, or for online purchases, indicated in any photos or descriptions of the item online)

Damaged the product by misusing it (such as if you dropped your mobile phone in water)

Used the product for a long time and the problem is as a result of usual wear and tear.

It is important to give us a detailed description of the fault. This will assist our support staff in finding and troubleshooting any suspected faults during the testing phase.

Proof of purchase must be supplied with all items being returned, examples of a valid proof of purchase include a copy of the original purchase invoice or a bank or credit card statement showing the transaction. firstbloke.au will be unable to provide warranty support if a valid proof of purchase cannot be provided.

Goods arriving damaged due to poor packaging or misuse will not be accepted.

Inadequately packaged goods may incur a $25 packaging fee on return.

Goods returned charged (COD) to us will not be accepted. Sending items this way will result in delays caused by our refusal to accept delivery.

firstbloke.au cannot be held responsible for any damage caused during return transit.

Under no circumstances will firstbloke.au ship out replacement goods before the warranty items have been received and checked by our technical support.

Product Assessment

Once proof of purchase and the fault has been established, the available remedy will depend on the nature of the fault. You are entitled to a refund or exchange if an item has a MAJOR problem.

This is when the item:

Has a problem that would have stopped someone from buying the item if they had known about it.

Is unsafe.

Is significantly different from the sample or description.

Doesn't do what we said it wouldn't or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we would compensate you for any drop in value.

If the problem is NOT MAJOR, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you are entitled to a refund or replacement.

If upon inspection, no fault is found with the product, or that the product been damaged due to misuse or neglect, we may charge you the costs incurred by us in connection with the assessment of your product, including any shipping costs.

If the product does not match its advertised description, please contact us to arrange a return.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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